Hayle Removals provides a Quote Request service that allows Users of it’s website (“Users”) to request quotes from our registered removal operators (“Movers”). Please read our following ‘Terms of Use’ carefully. By using this website Users accept and agree to these terms and conditions in their entirety and to our use of cookies in accordance with our privacy policy.
These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘you’ or ‘your’ it means the Customer: ‘we’, ‘us’ or ‘our’ means the Remover. These terms and conditions can be varied or amended subject to prior written agreement. Your attention is drawn to Clauses 4, 7, 8, 9 and 10 which set out our liability to you for loss of or damage to goods and property.
1.1 Our quotation, unless otherwise stated, does not include customs duties and inspections or any other fees or taxes payable to government bodies. It does include us accepting liability for your goods, subject to clauses 2.2, 3.2, 5.2, 5.3 and the provisions of Clauses 4, 7, 8, 9 and 10.
1.2 We may change the price or make additional charges if circumstances are found to apply which have not been taken into account when preparing our quotation and confirmed by us in writing. These include:
1.2.1 You do not accept our quotation in writing within 7 days, or the work is not carried out or completed within month months.
1.2.2 The work is carried out on a Sunday, or Public Holiday or outside normal hours (08.00-17:30hrs) at your request.
1.2.3 We have to collect or deliver goods at your request above the ground floor or first upper floor.
1.2.4 We supply any additional services, including moving goods (these conditions apply to such work).
1.2.5 The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway.
1.2.6 We have to pay parking or other fees or charges in order to carry out services on your behalf.
1.2.7 There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed work.
1.2.8 Jobs running over the minimum hire time of 2 or 3 hours will be charged in half-hourly increments after the minimum required time. The first 7 miles of any job is free; whatever mileage you incur over that, will be charged a distance fee of £2.50 per mile.
1.3 In any such circumstances, adjusted charges will apply and become payable.
1.4 We reserve the right to refuse to take any load we feel is unsuitable or that has not been accurately specified before collection and therefore may affect later scheduled clients.
1.5 Your quote covers one trip from point A to point B (unless otherwise agreed) and includes the driver helping you to load and unload. (only if the van is legally parked outside ).
2.1 Unless agreed by us in writing, we will not:
2.1.1 Dismantle or assemble unit or system furniture (flat-pack), fitments or fittings.
2.1.2 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
2.1.3 Take up or lay fitted floor coverings.
2.1.4 Move items from a loft, unless properly lit and floored and safe access is provided.
2.2 Our staff are not authorized or qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these services.
3.1 It will be your sole responsibility to:
3.1.1 Be present or represented during the collection and delivery of the removal.
3.1.2 Ensure authorised signature on agreed inventories, receipts, waybills, job sheets or other relevant documents by way of confirmation of collection or delivery of goods.
3.1.3 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
3.1.4 Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.
3.1.5 Prepare adequately and stabilise all appliances or electronic equipment prior to their removal.
3.1.9 Provide us with a contact address for correspondence during removal transit of goods.
3.2 Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.
3.3 Ensuring adequate parking. If a penalty charge is incurred anyway, we request immediate payment to the driver by the customer.
4.1 It is our responsibility to deliver your goods to you, or produce them for your collection, undamaged. By “undamaged” we mean in the same condition as they were in at the time when they were packed or otherwise made ready for transportation.
4.2 In the event that we have undertaken to pack the goods, or otherwise make them ready for transportation, it is our responsibility to deliver them to you, or produce them for your collection, undamaged. Again, by “undamaged” we mean in the same condition as they were in immediately prior to being packed/ made ready for transportation.
4.3 If we fail to discharge the responsibilities identified in clause 4.1 and 4.2, we will, subject to the provisions of clauses 9, 11 and 12, be liable under this agreement to compensate you for such failure.
4.4 We will not be liable to compensate you where clauses 2.2 and 3.2 apply unless loss or damage occurred as a result of negligence or breach of contract on our part.
4.6 The amount of our liability under this clause shall be determined in accordance with clauses 9 and 11.
5.1 Unless previously agreed in writing by a director or other authorized company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by us. The items listed under 5.1.1 below may present risks to health and safety and of fire. Items listed under 5.1.2 to 5.1.6 below carry other risks and you should make your own arrangements for their transport and storage.
5.1.1 Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
5.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.
5.1.3 Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.
5.1.4 Perishable items and/or those requiring a controlled environment.
5.1.5 Any animals, birds or fish.
5.1.6 Goods which require special licence or government permission for export or import.
5.2 If we do agree to remove such goods, we will not accept liability for loss or damage unless we are negligent or in breach of contract, in which case all these conditions will apply.
6.1 Unless otherwise agreed by us in writing:
6.1.1 Payment is usually taken by cash at the end, while a sum of 25% of the quoted price will be asked as a deposit in advance of completion.
6.1.2 Any outstanding payment is to be made to the driver directly at the end of the job by cash.
6.1.3 Payment is payable to the driver by cash or if the fixed amount by BACS in advance.
6.1.4 You may not withhold any part of the agreed price.
6.1.5 Any outstanding invoice unpaid after 14 days will incur interest, calculated daily and backdated to the job date, at 5% above the current stated Santander interest rate.
7.1 Because third party contractors are frequently present at the time of collection or delivery our liability for loss or damage is limited as follows:
7.1.1 If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
7.1.2 If we cause damage as a result of moving goods under your express instruction, against our advice, and where to move the goods in the manner instructed is likely to cause damage, we shall not be liable.
7.1.3 If we are responsible for causing damage to your premises or to property other than goods submitted for removal and/or storage, you must note this on the worksheet or delivery receipt as soon as practically possible or within a reasonable time. This is fundamental to the Agreement.
8.1 Standard Liability.
8.1.1 If you provide us with a declaration of the value of your goods, and subject to clause 3.1.1, the amount of our liability to you in the event of loss or damage to those goods in breach of clause 4 will be determined in accordance with Clauses 8.1.2, 8.1.3 and 9 below, subject to a maximum liability of £10,000. We may agree to accept liability for a higher amount, in which case we may make an additional charge.
8.1.2 In the event of loss of or damage to your goods in breach of clause 4, our liability to you is to be assessed as a sum equivalent to the cost of their repair or replacement whichever is the smaller sum, taking into account the age and condition of the goods immediately prior to their loss or damage, and subject to the maximum liability of £10,000 referred to in clause 8.1.1 (unless we have agreed a higher amount with you).
8.1.3 Where the lost or damaged item is part of a pair or set, our liability to you, where it is assessed as the cost of replacement of that item, is to be assessed as a sum equivalent to the cost of that item in isolation, not the cost of that item as part of a pair or set.
8.2 Limited Liability.
8.2.1 If you do not provide us with a declaration of value, or if you do not require us to accept Standard Liability pursuant to clause 8.1, then our liability to you is to be determined in accordance with Clauses 8.1.3, 8.2.2 and 11.
8.2.2 In the event of loss of or damage to your goods caused by negligence or breach of contract on our part, our liability to you is to be assessed as a sum equivalent to the cost of their repair or replacement, taking into account their age and condition immediately prior to their loss or damage, subject to a maximum liability of £40 per item. Your attention is drawn to clause 8.1 which applies to Limited Liability.
8.3 For goods destined to or received from a place outside the UK
8.3.1 We will only accept Standard Liability if you provide us with a detailed valuation of your goods on the valuation form which we provide. All other provisions of Clause 8.1 will apply.
8.3.2 We do not accept liability for loss of or damage to goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless we have been negligent or in breach of contract.
8.4 An Item is defined as :-
8.4.1 The entire contents of a box, parcel, package, carton, or similar container;
8.4.2 Any other object or thing that is moved and handled by us.
9.1 In respect of Limited Liability, we will not be liable for loss of or damage to your goods as a result of fire or explosion howsoever that fire or explosion was caused, unless we have been negligent or in breach of contract.
10.1 For goods which we deliver, you must notify us in writing of any visible loss, damage or failure to produce any goods at the time of delivery.
10.2 If you or your agent collect the goods, you must notify us in writing of any loss or damage at the time the goods are handed to you or your agent.
10.3 Notwithstanding clauses 10 and 11 we will not be liable for any loss of or damage to the goods unless a claim is notified to us, or to our agent or the company carrying out the collection or delivery of the goods on our behalf, in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within seven (3) days of delivery of the goods by us.
10.4 The time limit for notifying us of your claim may be extended upon receipt of your written request provided such request is received within seven 3) days of delivery. Consent to such a request will not be unreasonably withheld.
11.1 If you postpone or cancel this Agreement, we will charge you according to how much notice is given.
11.1.1 More than 48hrs before the removal was due to start: No charge.
11.1.2 Between 48hrs and 6hrs before the removal was due to start: 50% of the removal charge.
11.1.3 Less than 6hrs before the removal was due to start: 75% of the removal charge.
12.1 We reserve the right to sub-contract some or all of the work.
12.2 If we sub-contract, then these conditions will still apply.
13.1 We have the right to choose the method and route by which to carry out the work.
13.2 Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on our vehicles and/or the container may be utilized for consignments of other customers.
If there is a dispute arising from this agreement which cannot be resolved, subject to the agreement of both parties, either you or we may refer the dispute to an arbitrator appointed by the Chartered Institute of Arbitrators. The cost of any such arbitration will be at the discretion of the arbitrator. This does not prejudice your right to commence court proceedings.
15.1 Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit.
15.2 If through no fault of ours we are unable to deliver your goods, we will take them into store. The Agreement will then be fulfilled and any additional service(s), including delivery, will be at your expense.
By making a booking with Hayle Removals you are accepting the Terms of Use of our Man And Van service.
For more information about our Man and Van Hire please fill out the Quotation form or Contact us or Give us a call: +447367393903
Get an online quote now, send us an email or call us on +44 736 739 3903 for any more information.